10-11-2020 08:58 PM
10-14-2020 12:05 PM
Hi, Mattlough, and welcome to our online community!
Thank you for contacting us for support. I hate to hear the TV you recently purchased was defective, as I know how inconveniencing it can be to have to deal with returning an item. Furthermore, I can understand your disappointment when you were initially told your reward certificates used on the purchase would be refunded to you, but that was not the case.
As it sounds like you've now learned, promotional certificates are intended to be one-time use coupons. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below.
Return or Cancellation - Where is my reward certificate?
I understand this wasn't an ideal experience though, so I would be happy to review this further with you. Please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,