Points, Policies & Certificates

[mtamez001]

Made a quick run to my local store and got $200 worth of stuff. Not sure why it wasn't added to my account, it has always been automatic. Any help from would be appreciated.

[Tasha-BBY Retired: Social Media Specialist · Accepted solution]

Good morning, mtamez001, 

Welcome to the forum, and thank you for reaching out! Dropping in for a quick shopping trip is always great, but I understand you're not seeing the purchase on your My Best Buy membership. Generally speaking, memberships are only automatically added if you shop online via your BestBuy.com account or while using your My Best Buy Credit Card as that automatically attaches the associated membership. In store, you would otherwise need to supply your information to look up and attach your membership.

Whether this is overlooked, or someone doesn't have time to look up their membership, the Report Missing Points tools is a great option to ensure rewards for the purchase are received. For more details on this, please feel welcome to check out the post below. 

How Do I Report Missing My Best Buy™ Points?

Thank you, 

[mtamez001]

Got it all worked out, thanks to you! Appreciate it.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Glad to hear it! Please don't hesitate to stop by the forum in the future should you have any other rewards program-related questions.

Best Wishes,