Points, Policies & Certificates

[chuenl]

About 3 weeks ago, I made a purchase in a physical Bestbuy store, but this purchase never showed up in my online account.

Is it possible to add the order back so I can have a online record and also get the rewards points from this purchases?

Thank in advance.

[Andy-BBY Social Media Specialist]

Hello, chuenl,

Welcome to our Community Forums!

Thanks for bringing this to our attention. You certainly need to earn rewards from your purchase. Please send over a Private Message with your full name, phone number, email address, and Customer Service PIN Number at the bottom of your receipt so we can get this added to your account. We look forward to your message.

Regards,

[chuenl]

Private message sent.