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New Member
Posts: 4
Registered: ‎11-20-2015

Recent in-store purchases not showing on account

Hi,

I purchased several items from local best buy store recently and my recent purchases are not showing on my bestbuy account. When they ask for my number during checkout it shows my correct number and email address but I did not get any email for the receipt or proof of purchased.
Posts: 6,297
Topics: 214
Kudos: 455
Solutions: 321
Registered: ‎08-21-2017

Re: Recent in-store purchases not showing on account

Welcome back, jberame,

 

Thank you for taking the time to reach out to us here on our community forums regarding this purchase. As a My Best Buy member, I know I want to make sure I get every possible point so I can understand your surprise to not see this purchase. I'd be glad to help you take a closer look into this to see what's going on.

 

Generally, you would see this purchase listed in your account shortly after it's completed. It's possible that you may have multiple My Best Buy accounts which is why you are not seeing this purchase. I'd like to review this here on my end and will need a couple more details in order to do so.

 

I'll be sending you a private message in a few moments. You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen. I look forward to further assisting you!

 

How to Merge My Best Buy™ Rewards Accounts

AndrewB|Social Media Specialist | Best Buy® Corporate
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