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Regular Member
Posts: 38
Registered: ‎06-20-2012

Recent in-store purchase appears on rewards history page, but not on "purchases" page.

On February 4th I made a purchase at a local Best Buy store. I typically present my "My Best Buy" rewards code barcode for the cashier if they don't ask for my phone number, but the gentleman working the register that night declined to scan my card as he saw that I was using my "My Best Buy" Visa Card and told me the purchase would be logged into my account automatically by using the credit card.

 

While the purchase does show as pending on my rewards history page, it fails to appear on my "purchases" page. This isn't a huge deal in the grand scheme of things, but the purchase page is a handy reference for warranty purposes and general reference. Is there any way I can get this transaction to appear on my purchase page as well?

 

Thanks.

Posts: 6,291
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Registered: ‎08-21-2017

Re: Recent in-store purchase appears on rewards history page, but not on "purchases" page.

Welcome back, mjallemand,

 

Thank you for stopping by our community forums. I appreciate you reaching out to us here regarding your recent purchase. Like you, I use the purchase history feature of the My Best Buy account quite a lot and know how useful it can be. I would be more than happy to help you take a closer look into this.

 

As you mentioned, your My Best Buy Credit Card should automatically link your purchases. With that said, this should also appear in your purchase history as well. You do have the ability to add a missing purchase here. Please keep in mind it can take up to 20 days for this to process after adding this purchase.

 

Please don't hesitate to let me know if you have any other questions I can help with at this time!

AndrewB|Social Media Specialist | Best Buy® Corporate
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