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Posts: 1
Registered: ‎11-12-2015

Recent Purchase but want to use my reward zone certificate i was issued

I recently did a purchase for a netgear orbi and i was awarded a $25 reward certificate which i would like to apply towards my online order.  Can this adjustment be made without doing a return exchange?  I would just like to apply the $25 dollars towards my purchase which was purchased on Sept 21, 2020.  Can this be done online or within the store?

Posts: 6,667
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Registered: ‎08-21-2017

Re: Recent Purchase but want to use my reward zone certificate i was issued

Hi there, xvtec121x,


Welcome back to our community forums. It's always great to get a My Best Buy certificate, I can certainly understand wanting to make sure this is added to your last purchase and I would be glad to give you some information on what options are available moving forward.


Due to system limitations we would be unable to add a certificate on a purchase that has already been completed. If you have already received this order you would have to return it and make a new purchase with this certificate. Alternatively, the order could be cancelled and then a new order placed using this certificate.


I hope I was able to answer your questions! Please let me know if I can assist you with anything else. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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