Points, Policies & Certificates

[xvtec121x]

I recently did a purchase for a netgear orbi and i was awarded a $25 reward certificate which i would like to apply towards my online order.  Can this adjustment be made without doing a return exchange?  I would just like to apply the $25 dollars towards my purchase which was purchased on Sept 21, 2020.  Can this be done online or within the store?

[AndrewB-BBY Social Media Specialist]

Hi there, xvtec121x,

Welcome back to our community forums. It's always great to get a My Best Buy certificate, I can certainly understand wanting to make sure this is added to your last purchase and I would be glad to give you some information on what options are available moving forward.

Due to system limitations we would be unable to add a certificate on a purchase that has already been completed. If you have already received this order you would have to return it and make a new purchase with this certificate. Alternatively, the order could be cancelled and then a new order placed using this certificate.

I hope I was able to answer your questions! Please let me know if I can assist you with anything else.