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Registered: ‎05-05-2019

Received award certificate when auto-issuing was turned off. Now expired. Please help.

Hello, 

I was surprised to find a large reward certificate in my account. Surprised because I had set my account with auto-issuing turned off. I just realized this monring that my certificate expired overnight! A question first, then help please... I'm not able to confirm but was the certificate auto-issued when I failed to maintain my Silver tier level (I think that changed about 2 months ago? Then is there any way to receive grace and extend the certificate by a week. I was thinking of making a large purchase, but the planning and deliberation in making that decision was taking more time than I had hoped. 

 

Thank you much.  Jerome

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Registered: ‎01-03-2013

Re: Received award certificate when auto-issuing was turned off. Now expired. Please help.

Hello, Jerome, 

 

Welcome to the forum and thank you for connecting with us! Finding a large My Best Buy reward certificate expired when you thought your points were being banked, or saved, would be quite confusing and leave anyone scratching their heads. It sounds like your Elite or Elite Plus tier status may have expired, which ultimately led to the issuance of a reward certificate. Under a core membership, while points don't expire, certificates which do expire are automatically issued as point banking is not an available benefit. For more details, I would encourage you to review our My Best Buy™ Tier Expiration FAQ article. 

 

We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

As your tier status changed, I want to make sure you're set up for success with your membership. Please see that I am sending you a private message to gather some additional information. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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