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Posts: 2
Registered: ‎04-22-2020
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Re: online order history not showing up in "purchases"

[ Edited ]

There is no record of one of my big online orders that MSI- GS65 stealth in my purchase history. The order was Today and I cant see it the transaction even the receipt is nowhere.

No receipt was receive in my email- which I definitely would not have deleted.

Im also already sign in my account that time I used my debit card to pay it. I also have ScreenShot in my phone while Im in the process of buying it.
Order Number: {removed per forum guidelines}

Thanks.

New Member
Posts: 2
Registered: ‎04-22-2020

Re: online order history not showing up in "purchases"

[ Edited ]

Name Ruben {removed per forum guidelines}

Phone # {removed per forum guidelines}
Email address : {removed per forum guidelines}

Order #/Receipt pin # {removed per forum guidelines}

Posts: 12,468
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Registered: ‎01-03-2013

Re: online order history not showing up in "purchases"

Good morning, Ruben, 

 

Thank you for registering with the forum to reach out regarding your recent order for an MSI gaming laptop! These laptops can be quite an investment, so I would be disconcerted to if I didn't see it in my purchase history as well. 

 

With that said, orders can sometimes take a bit to process and reflect in our purchase history. As for your rewards history for My Best Buy, it can even take 15-20 days for a purchase to reflect. It is peculiar though that you wouldn't have received an order confirmation email though, so I would be delighted to look further into this with you, and see you've already sent some of our moderators a private message with further information. Please keep an eye on your inbox in the top right corner of the page for my follow up there.

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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