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Registered: ‎11-14-2020

Re: keeping my existing account - 2FA backup codes

I am encountering the same problem as well. Can I get some help on this matter? I am locked out of my account due to 2FA. 

Posts: 2,468
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Registered: ‎10-19-2017

Re: keeping my existing account - 2FA backup codes

Hello, shchuang38,


Thank you for reaching out. Two factor authentication is a great security measure, but it can be quite frustrating if something changes where you cannot use it anymore. While we are unable to remove two factor authentication from an account, I would be more than happy to speak to you further about what other options may be available to you.


I see that you sent one of the other moderators a private message with some more details, so I’ll be replying to that private message shortly to further discuss. As you may already know, you should be able to review your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen.



Kayla|Social Media Specialist | Best Buy® Corporate
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