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New Member
Posts: 2
Registered: ‎03-05-2021

Re: hi. please solve my login problem

Hey!

I am also encountering this issue where I can log in on any browser but my Chrome. If possible could you help me as well

Posts: 6,282
Topics: 214
Kudos: 453
Solutions: 321
Registered: ‎08-21-2017

Re: hi. please solve my login problem

Good morning, marvinpring,

 

Welcome to our community forums. I know I do almost all of my shopping online and can imagine how frustrating it would be to switch internet browsers just to access one website. I appreciate you reaching out and would be glad to see how I may be able to best assist you.

 

Are you receiving any errors when trying to log in? Any additional details would be much appreciated. We have some troubleshooting steps here, have you been able to give these a try?

 

I look forward to hearing back from you so I can continue to review this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-05-2021

Re: hi. please solve my login problem

All I get is the error of 

Error
Sorry, something went wrong. Please try again.

I have tried all troubleshooting methods including logging out of all devices, clearing my cache and cookies as well as disabling any adblockers as well.
Posts: 6,282
Topics: 214
Kudos: 453
Solutions: 321
Registered: ‎08-21-2017

Re: hi. please solve my login problem

Hi there, marvinpring,

 

Thank you for getting back to me and providing those details. I'd like to take a closer look at your My Best Buy account to make sure there aren't any problems here on our end.

 

I will need to gather a few more details to begin reviewing this. I'll be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen.

 

I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!