Points, Policies & Certificates

[Jodie2]

Same thing happened to me today. Besides all mentioned info above, any updates on how you all continued to manage this situation?

I too reset my email password. I do not own a best buy account. Is there a way to prevent an account being made with my email address ‘{removed per forum guidelines}’?

[VanessaT-BBY Social Media Specialist]

Hey there, Jodie2.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your My Best Buy account. I apologize for the late response, as we've been busier than usual. In order for an account to be made, you would have to have access to the email. So long as no one else has access to your email, an account will not be created. If you do not have a BestBuy.com account linked to the email address where this password reset email was sent, then it’s possible the email was requested in error.  If you’re concerned your email address has been compromised, or someone is attempting to use it to create an account on BestBuy.com, changing the password to your email address as you’ve done, is your best course of action.