09-08-2021 12:32 PM
Good afternoon, Rcromero,
Welcome to our forums! As someone who tracks their My Best Buy rewards constantly, I can certainly understand how frustrating it would be to suddenly lose access to that information and run into the error message it sounds like you’ve been seeing lately.
If you’re still having trouble accessing your account, the steps we typically recommend our customers take is logging out of their account on all devices it may be logged in on (laptop, desktop computer, iPad, phone, etc.), clearing the browser history of these devices, and attempting to log in once again.
Additionally, be sure you’ve disabled any ad-blocking software or VPNs you might be using when accessing our site, as well as using the English version of any browser you might use when attempting to log into your account.
If you’re still having trouble seeing your information after following these steps, feel free to send me a private message with:
And I’ll be happy to take a closer look. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before the “Private Message” button in my signature is visible to you.