03-03-2021 03:00 PM
I'm having this same problem. Its only in Firefox though. Works fine in chrome. I've tried it on 2 different computers and my phone as well. Firefox won't allow me to sign into bestbuy.com with my account or add items to my cart.
Sign in gets this error: Sorry, something went wrong. Please try again.
Add item to cart gets this error: There was a problem adding your product to cart.
I've cleared all my cookies, cache, history etc. As i said i even tried on a computer that didn't have firefox installed. After installnig Firefox i simply can't login. Chrome works, but not Firefox.
03-03-2021 04:08 PM
Welcome to our community! I'm disheartened to hear about the issues that are arising when trying to access your account, as I understand that this isn't ideal. If you haven't already, I would like to invite to try out the troubleshooting steps outlined here to see if this may help.
Otherwise, I have located the private message you sent in and will be following up with you there in just a moment!