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Posts: 1
Registered: ‎03-03-2021

Re: Unable to sign in or reset password

I'm having this same problem.  Its only in Firefox though.  Works fine in chrome.  I've tried it on 2 different computers and my phone as well.  Firefox won't allow me to sign into with my account or add items to my cart. 


Sign in gets this error: Sorry, something went wrong. Please try again.


Add item to cart gets this error: There was a problem adding your product to cart.


I've cleared all my cookies, cache, history etc.  As i said i even tried on a computer that didn't have firefox installed.  After installnig Firefox i simply can't login. Chrome works, but not Firefox.


Any help? 

Posts: 626
Topics: 26
Kudos: 128
Solutions: 28
Registered: ‎02-08-2019

Re: Unable to sign in or reset password

Greetings, kilrathi,

Welcome to our community! I'm disheartened to hear about the issues that are arising when trying to access your account, as I understand that this isn't ideal. If you haven't already, I would like to invite to try out the troubleshooting steps outlined here to see if this may help.

Otherwise, I have located the private message you sent in and will be following up with you there in just a moment!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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