05-05-2020 12:48 PM
Hello, finger11, and welcome!
Thank you for reaching out regarding your trouble adding purchases to your My Best Buy membership. Whether you made your purchase in store or online, if you didn't have the chance to add your membership, reporting missing points should be a simple experience. It sounds like you found our Report Missing Points tool, but are having some trouble with it. Please keep in mind that you may only add one transaction per calendar month, which may be why you are encountering this issue. For more details, you may wish to review the post below.
I would be happy to take a closer look at things though to ensure everything is working as it should. Please keep an eye on your inbox in the top right corner of the page for my private message.