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Posts: 1
Registered: ‎05-30-2021

Re: Unable to Complete Account - old email

I am having this same problem.  The email address in my settings is my current email.  However, when I click to pull up past purchases it asks me to validate my account with an email address I have not used in 10 years.  Please advise or change that email address to reflect the current email listed in my account settings, please, and notify me that it has been fixed.  Thanks.

Posts: 6,036
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Registered: ‎08-21-2017

Re: Unable to Complete Account - old email

Welcome, Davinnj,


Thank you for taking the time to reach out to us here on our community forums and writing to us regarding your My Best Buy account. As a member myself, I think that is the feature I use the most so I can understand wanting to get this fixed. I appreciate you reaching out and would be glad to see what I can do to best assist you.


I'll need to gather a bit more information about your My Best Buy account so I can begin to review this for you. I'll be sending you a private message in a few moments with some more details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.


I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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