03-09-2019 09:50 AM
Why did Best Buy change thier rewards program? I would honestly like to hear from corporate for why this decision was made. I don't shop there often enough to use my rewards within a certain amount of time, which is why I had the auto issue turned off, so I could use them when I was ready. Now that Best Buy has made this change, there's no point in shopping there. I have other electronics stores in my area and I will now be going to those before going to Best Buy when I am ready to buy. This change just took out all incentive for the rewards program and shopping at Best Buy.
03-10-2019 05:21 PM
Thank you for connecting with us on the forum regarding our My Best Buy program. We do our best to ensure our My Best Buy program is convenient and customer friendly, and it's discouraging to hear you may think otherwise. This isn't a recent change, as certificates have, to my knowledge, always expired, with banking points being a benefit to only our higher tier members. For more details, you may review our My Best Buy Terms. We greatly appreciate you reaching out to share your thoughts on this.
If you should have a particular current concern, please feel welcome to send me a private message.