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Posts: 1
Registered: ‎03-02-2019

Re: Reward points disappeared

This same thing happened to me. I printed the certificates and the clerk told me to throw them away they would be available in their system. I went to make a purchase and there is no record anywhere. I made a very substantional purchase and only chose the Best Buy card because they were offering the 10% rebate. I have searched my account and cannot find them either.
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Registered: ‎01-03-2013

Re: Reward points disappeared

Hello Cash6200, 

 

Welcome to the forum and thank you for connecting with us! Having trouble finding your My Best Buy certificates in our system after having printed and disposed of them would be incredibly frustrating. Generally speaking, you should be able to locate the rewards on BestBuy.com, or even by having an associate look up your membership in store. It sounds like your rewards may have expired though. I know if I let one slip by me, I feel like it’s quite the missed opportunity, so I can imagine how frustrated you may be. 

Our
My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once a certificate expires, we’re generally unable to reissue it. This expiration date would have been listed on the printed certificates, as well as on BestBuy.com while they were still valid. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

 

I would be happy to take a look at your membership to confirm this is what happened to your rewards. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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