Points, Policies & Certificates

[Manny54b]

Hi AndrewB



I hope you can help me. I have tried many times with Best Buy  via chat and telephone with no results.



I had 2 reward certificates for $30 & $25 (still valid) converted to points on 10/25 this was done via chat (I have screenshot).
I was told I would see the points in 24 hours on my account and that I would get chat transcript via email.
Well almost a month has passed and I am still trying to get my points back.



I want to use rewards  this week for black friday.



Every time I chat I am told I will get copy of transcript and I do not. Over the phone I get different answers when I call.



Thank you in advance



Manuel F

[AndrewB-BBY Social Media Specialist]

Good afternoon, Manuel,

Welcome back to our community forums. I appreciate you taking the time to let me know about your experience with these My Best Buy certificates. I'm sure you're eager to receive these to make a purchase on Black Friday, I'd be happy to see how I can help.

I'd like to start off my reviewing your account history to see what steps previous agents took to see what options are available moving forward. I see that you send a private message to another specialist with some more details. Please allow me a few moments to review this. I'll be sending you a private message in return. You can check your inbox by clicking the orange envelope in the top right corner of your screen.

I look forward to hearing back from you!