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Posts: 2
Registered: ‎11-20-2020

Re: Reward Certificate

Hi AndrewB

I hope you can help me. I have tried many times with Best Buy  via chat and telephone with no results.

I had 2 reward certificates for $30 & $25 (still valid) converted to points on 10/25 this was done via chat (I have screenshot).
I was told I would see the points in 24 hours on my account and that I would get chat transcript via email.
Well almost a month has passed and I am still trying to get my points back.

I want to use rewards  this week for black friday.

Every time I chat I am told I will get copy of transcript and I do not. Over the phone I get different answers when I call.

Thank you in advance

Manuel F
Posts: 5,681
Topics: 187
Kudos: 515
Solutions: 267
Registered: ‎08-21-2017

Re: Reward Certificate

Good afternoon, Manuel,


Welcome back to our community forums. I appreciate you taking the time to let me know about your experience with these My Best Buy certificates. I'm sure you're eager to receive these to make a purchase on Black Friday, I'd be happy to see how I can help.


I'd like to start off my reviewing your account history to see what steps previous agents took to see what options are available moving forward. I see that you send a private message to another specialist with some more details. Please allow me a few moments to review this. I'll be sending you a private message in return. You can check your inbox by clicking the orange envelope in the top right corner of your screen.


I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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