11-22-2020 10:01 PM
11-24-2020 12:21 PM
Good afternoon, Manuel,
Welcome back to our community forums. I appreciate you taking the time to let me know about your experience with these My Best Buy certificates. I'm sure you're eager to receive these to make a purchase on Black Friday, I'd be happy to see how I can help.
I'd like to start off my reviewing your account history to see what steps previous agents took to see what options are available moving forward. I see that you send a private message to another specialist with some more details. Please allow me a few moments to review this. I'll be sending you a private message in return. You can check your inbox by clicking the orange envelope in the top right corner of your screen.
I look forward to hearing back from you!