03-13-2019 02:43 PM
Thank you for sending us a private message with your My Best Buy Rewards Certificate issue. We sincerely appreciate the time you’ve taken to post to our community. I understand not seeing a certificate you initially had could be concerning.
While reviewing your concerns further, I can see that my colleague Kayla is already looking into this for you. Please continue to work with Kayla on this matter. You’re welcome to review our knowledge base articles here regarding our My Best Buy program while you wait.