07-08-2020 04:25 AM
I had the same problem. I bank my rewards but for some reason I was issued a $80 certificate I didn't request.
Also, I received an email from Best Buy that I had an item waiting in my cart that I did request. When I went to my account my cart was empty.
Something strange is happening with BestBuy.com
Changed my password immediately.
07-10-2020 03:23 PM
Greetings, rjruby, and welcome back to the Best Buy forum,
I'm glad to hear the dedicated line was able to find a solution by restoring your points. Besides resetting your password, you may want to consider setting up your BestBuy.com account with our new 2-Step Verification. It can help add an extra layer of protection to your account. I've provided a link to an FAQ below that will walk you through how to set it up, and let us know if you have any other questions.