Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎12-04-2018

Re: Returned Item with Cert, but certs not refunded yet

Same here, I made a return last week, nothing yet and I used $10 worth of points on the purchase...

Posts: 10,795
Topics: 121
Kudos: 273
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Returned Item with Cert, but certs not refunded yet

Hi there gooface, 

Welcome to the forum and thank you for reaching out to us! While we hope purchases work out for our customers, it's not always the case. Waiting for a refund of any sort can test anyone's patience, so I'm impressed you've waited a week for your $10 certificate to return. 

As you can see by the post below, certificates are typically credited within a few days. As you're beyond this time frame, and I see you've sent Derek a private message with your details, please keep an eye out for my private message shortly as I dig further into this. 

 

Return/Cancellation When a Reward Certificate was Used

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!