12-04-2018 04:53 PM
Hi there gooface,
Welcome to the forum and thank you for reaching out to us! While we hope purchases work out for our customers, it's not always the case. Waiting for a refund of any sort can test anyone's patience, so I'm impressed you've waited a week for your $10 certificate to return.
As you can see by the post below, certificates are typically credited within a few days. As you're beyond this time frame, and I see you've sent Derek a private message with your details, please keep an eye out for my private message shortly as I dig further into this.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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