Points, Policies & Certificates

[HOJOUCLA]

Best Buy needs to change their policy for the Promotion Certifcates in case of returned defective product.  I got the promotion since I puchased items on my Best Buy card to get the $30 certificate. I understand if I just use the "coupon" and return a perfectly good product. In my case, the TV became defective within the 12 months warranty. Instead of exchanging the TV (no longer available) they just returned my money without the promotional certificate. I am also an Elite member.  Myabe I should should using my Best Buy Card and go back to my other credit cards. 

[CalebH-BBY Social Media Specialist]

Hi there, Hojoucla! Thank you for taking the time to reach out and share this feedback with us. We greatly appreciate any and all feedback. And, welcome to our online community as well! I do understand where you're coming from on the promotional certificates. I'd be happy to look into this to see if there's anything that can be done. If you'd like, please reach out to me directly via Private Message and verify your full name, phone number and email address and we can take it from there!

Thanks again!