Points, Policies & Certificates

[ibesal]

Dealing with a similar issue with a 10% birthday certificate. I'm curious if you were able to get your certificate reissued. I've never really had so much difficulty dealing with a major retailer before. Wondering if I should continue the battle or give up shop elsewhere! Thanks for your help!

[Allison-BBY Social Media Specialist]

Hello, ibesal, and welcome to our online community!

Thanks for posting on our forum for support with your birthday coupon. I can understand your concern when you didn't see this coupon returned to you after an order cancellation, and I'm happy to help.

Bonus/promotional certificates are intended to be one-time use coupons. No points are awarded for these certificates, so when the points are credited for most certificates, there is nothing to be returned for promotional ones. For more details on this, you may wish to review the post below. 
 
Return or Cancellation - Where is my reward certificate?
 
I understand this wasn't an ideal experience though, so I would be happy to review this further with you. Please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name below.

Regards,