Points, Policies & Certificates

[drummerm]

Hello,

I am having this same issue. The phone support just keeps bouncing me around. I will try a DM.

[drummerm]

Hello,

I tried to private message but I'm told the amount of messages I can send has been exceeded. I've sent zero messages.

I am having the exact same issue and have been getting the exact same run around for a month. 

There is not problem with the gift cards. I cashed them in to buy a computer on March 13th. I only want the reward points I'm owed for the 4 e-gift cards.

[Jenni-BBY Social Media Specialist]

Hello, drummerm!

Thanks for joining out community here on the Best Buy Forums. I am happy to see how I may be able to help! Please try to send a private message by clicking the blue button near my signature. From there, we can look into this situation further. 

Best,

[drummerm]

After two weeks of going back and forth with this issue, the agent told me to try calling the number again. I did and just contineue to get passed around.

There has been no resolution to this issue.

Do not buy e-gift cards from Best Buy and expect to recieve the rewards you are owed through their program. 

This company scammed me out of $50 of rewards. Their phone agents, online support, and store personel are unable and unwilling to escalate this issue to someone who can help.

[drummerm]

Less than 1 business day after sumbmitting a complaint the the Better Business Beauru this issue was resolved. Best Buy acts like they are doing me a favor however the cashstar sites specifically asks for your rewards number. It would seem like a site asking for that would provide points or in the very least you should get a warning that you are leaving Best Buy.com when you are redirected to cashstar.