03-04-2022 08:51 PM
Can I get some assistance with this issue also? The email address attached to my rewards account is no longer active.
I also requested my last name to be updated as I was married and it does not appear that has happened.
03-05-2022 11:03 AM
Hello, Zulligirl, and welcome to our online community!
Thank you for posting on our forums regarding your experience. Having issues accessing or updating your account is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:
Full name (with new last name)
Email address on file as well as the email address we need update it to.
I'll keep an eye out for your message.
12-02-2022 03:15 PM
This topic has been moved to its own thread under the board My Best Buy for further review.