Points, Policies & Certificates

[joejack101]

I'm among the apparently HUNDREDS of Best Buy customers not receiving their verification code via email for their online Best Buy account access, and I can no longer use my account.  I'm fed up.  I've not had access to my account in YEARS due to his, and I've had my rewards account since 2010.  What's the deal Best Buy?  You've had hundreds of customers write to you about this glitch of not receiving verification codes, and all you do is blaim the customer and tell us to check our spam folder to add the address to our contacts and we've done that.  Time to step up to the plate and fix this...  What's the resolution here?

[joejack101]

I'm among the apparently HUNDREDS of Best Buy customers not receiving their verification code via email for their online Best Buy account access, and I can no longer use my account.  I'm fed up.  I've not had access to my account in YEARS due to his, and I've had my rewards account since 2010.  What's the deal Best Buy?  Why is your system not actually sending verification codes... You've had hundreds of customers write to you about this glitch of not receiving verification codes, and all you do is blaim the customer and tell us to check our spam folder to add the address to our contacts and we've done all that.  Time to step up to the plate and fix this...  What's the resolution here?  You literally closed a thread 7 pages deep, because of the countless people saying "Me too!" that it's happening to them.

[Quinton-BBY Retired: Social Media Specialist]

Greetings, joejack101, 

Thanks for taking the time to create a profile here on the Best Buy Forums. Welcome to this community! 

I enjoy shopping online with my account as well, so I can certainly understand you looking for some assistance here. If you have already attempted the troubleshooting steps outlined below, please feel free to send me a private message with your full name, email, and phone number. 

Please ensure you are not using a VPN, ad blocker, cookie blocker, or Non-English browser. Please also ensure you have checked your Spam/Promotions folders, and added BestBuyInfo@emailinfo.bestbuy.com to your safe sender list. 

Regards,