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Posts: 1
Registered: ‎04-27-2022

Re: Not receiving password reset verification code

I am having the same issue...I have tried different computers, different apps, different browsers, different networks, clearing my cache, adding the additional best buy email address, checking my junk/spam folders...i was even on BB chat this morning for an hour...the rep told me to download the BB app...when I tried to sign in, I got the verification code then the rep tried to place the order for me but then sent me a confirmation text and when I tried to confirm, i got the verification code page again.  The rep gave me the BB 1800 number and when I spoke with that rep she said she was not able to help me either.  Is there any way to bypass/reset/fix this or will I never be able to use the app/online ordering again?  I have been a BB credit card holder and regular customer since the early 2000s and have never had this problem/have never been abe to get through.  I have no idea what else to do at this point.  Any help would be greatly appreciated if you were able to get through!!!

Posts: 18,489
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Registered: ‎09-29-2008

Re: Not receiving password reset verification code

Welcome to our community, indigoalie.


If I had a nickel for every time I got locked out of an account and had trouble getting back in, I'd have a load of nickels--and a ton of aggravation. I'm disappointed to hear that you've encountered such difficulties on our website.


I recommend reviewing our article, Having trouble logging into your My Best Buy/ account? for some troubleshooting tips. You mentioned having tried some, but others are included in the article.


If you are still having difficulties after trying all of the recommendations, please let me know.


I hope this helps.

John|Social Media Specialist | Best Buy® Corporate
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