Points, Policies & Certificates

[JGrande1]

This is not exactly true!  I made a large purchase On February 2rd, in cash!  Now Best Buy is saying no rewards even on February 2rd because I used cash!  Their website clearly states "after February 14th". Was on the phone for three hours including corporate, waste of time.  Been a rewards customer for many, many years, spend a lot of money there.
I'm so done with Best Buy, Not surprised they are in trouble and closing stores.  I will never step foot in their store or purchase anything online from them again!!! 

[Melissa-BBY Senior Social Media Specialist]

Hello, JGrande1,

Thanks for reaching out. I can understand finding that the purchase that you made, didn't earn reward points as expected, wouldn't be welcome. I'd like to look into this with you. 

I'm not familiar with any previous exclusions of case purchases not earning points. There were some brands that did require the purchase to be made with a Best Buy Credit Card though, even before our recent changes. If you can please send me a private message with your full name, phone number, email address, and details on the purchase in question, I can review this to determine if points should have been applied and if so, ensure that they are. To send me the message, you can use the button in my signature below. 

Sincerely,

[JGrande1]

First I’d like to point out that the sales person mentioned there would be points awarded but none after Feb 14th without using the BB credit card. I purchased an Apple iPad Pro, a pencil 2 for it, and a folding case for it. Just under $1,300. Paid with cash. After the 14th of February I purchased a glass screen protector with cash for my iPhone 13 Pro. Those points show that they are pending.
What is happening at Best Buy? I can’t go back.

[Melissa-BBY Senior Social Media Specialist]

Hello again, JGrande1,

Thanks for following up again on this. As previously mentioned, I'd be happy to review your purchase to determine if points should have been granted. I just need you to send me a private message with your full name, phone number, email address, and the Customer Service Pin Number from the store purchase receipt. You can use the button in my signature to send the message. 

Sincerely,

[wkkunkle]

I can't speak to what the sales person told you (and I am not saying they did not tell you that you would get points - these threads are full of employees in stores providing misinformaiton), but the My Best Buy Terms and Conditions were updated back in October 2019 (I believe) to state that you only get points on Apple products if paid for with standard credit (no special fianancing) on a Best Buy credit card.

[JGrande1]

Thanks for the reply, however BB has lost a customer forever. I will not apply for a BB credit card to simply get a few rewards when the Amazon card has much better rewards anyway. I have no intention of shopping at Best Buy again. My family, and friends, will not shop there either after tell everyone cash is not accepted there to get rewards!

[Melissa-BBY Senior Social Media Specialist]

Hello again, JGrande1,

Based on what you mentioned your purchase was, wkkunkle is likely correct, as we did have it in the terms that Apple products would only receive points if purchased with our Best Buy Credit Card, using standard credit. I understand that this wasn't what you were expecting, and I'd still be happy to look into this more if you wish to send the private message. 

I appreciate your feedback regarding the terms of our My Best Buy program. While I am sorry to see that this is affecting your future as a customer of ours, I hope that you will enjoy your future purchases. If you should change your mind and do need assistance from us regarding anything, don't hesitate to reach out to us again. Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

Sincerely,

[JGrande1]

Thanks but there will not be any future purchases at BB for me. I will be going elsewhere. Oh, and you can be sure I will be broadcasting this across social media. Hope this is worth keeping my loudly $20 reward, which BB would have got right back. Unbelievable.

[JGrande1 · Accepted solution]

Thanks but there will not be any future purchases at BB for me. I will be going elsewhere. Oh, and you can be sure I will be broadcasting this across social media. Hope this is worth keeping my lously $20 reward, which BB would have got right back. Unbelievable.

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

I am sorry to hear this. If you should change your mind and would like me to look into this with you, please feel free to send the private message, as requested. 

Sincerely,