Points, Policies & Certificates

[jknuss01]

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@hnbrink wrote:

The kicker is I DO have a My Best Buy CC (Visa, even) but after the theft of my points last year, they forced me to create a new account and can't get my account fully linked enough to let me even bank my points anymore. So I can't even trust they'll do it right enough to register I have the card to give me points. 

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I had this same problem.  I called about a half dozen times, they could never fix it and sent me in circles.  I fianly got in touch with someone here on the forums and she got it fixed in a couple of days.

[TinaB-BBY Social Media Specialist]

Hi, jknuss01,

Welcome back to our Community Forums. Thank you for sharing your story. Though I'm happy to hear that you were able to get this resolved, I can definitely understand your concern with the upcoming changes. If you would like for us to look into this further or document your concern in our corporate system, send a private message that includes your full name, phone number, and email address.

Sincerely,

[jknuss01]

I have no problems.

I am not sure why this was moved. I was just trying to help the other guy get his issue fixed and now he will never see the reply …

[TinaB-BBY Social Media Specialist]

Hi, jknuss01,

I hope you have had a phenomenal start to your week. There are times in which a reply is moved to its own thread if it's believed to have a somewhat of a separate underlining issue. Though I have made note of this taking place, feel free to to send another reply on the previous thread. I'm sorry about the inconvenience. 

Kindest regards,