Points, Policies & Certificates

[jknuss01]

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@hnbrink wrote:

The kicker is I DO have a My Best Buy CC (Visa, even) but after the theft of my points last year, they forced me to create a new account and can't get my account fully linked enough to let me even bank my points anymore. So I can't even trust they'll do it right enough to register I have the card to give me points. 

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I had this same problem.  I called about a half dozen times, they could never fix it and sent me in circles.  I fianly got in touch with someone here on the forums and she got it fixed in a couple of days.

[TinaB-BBY Social Media Specialist]

Hi, jknuss01,

Welcome back to our Community Forums. Thank you for sharing your story. Though I'm happy to hear that you were able to get this resolved, I can definitely understand your concern with the upcoming changes. If you would like for us to look into this further or document your concern in our corporate system, send a private message that includes your full name, phone number, and email address.

Sincerely,

[jknuss01]

I have no problems.

I am not sure why this was moved. I was just trying to help the other guy get his issue fixed and now he will never see the reply …

[TinaB-BBY Social Media Specialist]

Hi, jknuss01,

I hope you have had a phenomenal start to your week. There are times in which a reply is moved to its own thread if it's believed to have a somewhat of a separate underlining issue. Though I have made note of this taking place, feel free to to send another reply on the previous thread. I'm sorry about the inconvenience. 

Kindest regards,

[hnbrink]

Hey, jknuss01, don't know if you'll ever see my answer or not, but I had been working with a specialist for 4 months who was trying to get the IT group and the others fix my account. It was a complete nightmare but as of the first of the month, I finally got my account straight, I believe. I'll make sure my new purchases actually get my rewards points credits before I'll say it's fully fixed, but it's moving in the right direction. Still wanted to say thanks for trying to help and appreciate it.