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Regular Member
Posts: 43
Registered: ‎03-22-2013

Re: My account keeps getting points stolen from it

This exact thing happened to me in May and just happened to me again yesterday. First time I changed my email, password, and added 2FA and now they did it again. Same store in Maryland. Same email address they used last time. I filed a police report this time. 

Regular Member
Posts: 43
Registered: ‎03-22-2013

Points stolen from my account

This happened in May of 2022. I changed my email, my password, and did 2FA so it wouldn't happen again. 

Yesterday I got an email to verify information change. No text. No notice. They stole $540 this time. Last time was $690. 

I can't change my name on my account. I can't change my member ID without changing the information on my BBY Visa either, but I need to figure out what to do. I also see this has been happening for more than a full YEAR and no one has done anything to stop this. 


Posts: 245
Topics: 13
Kudos: 39
Solutions: 20
Registered: ‎11-08-2021

Re: My account keeps getting points stolen from it

[ Edited ]

Hello, hnbrink.


Thank you for being a member of the Community Forums. I regret to hear of the difficulties you are experiencing with your My Best Buy Rewards. I know how much I like getting rewards, so I can understand your concern over this. 


It does appear that I have received a DM from you over on Twitter. I'm going to be reaching out to you there, so please be sure you check for my reply.



April|Social Media Specialist | Best Buy® Corporate
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