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Posts: 1
Registered: ‎02-06-2021

Re: Missing points

Greetings, I am having similar issues. I can't find my purchase nor the points in my account. This is since December 2020 and am getting the error message most are receiving. The purchase was not registered for some reason, but did received the e-mail for the order confirmation and then the e-mail for the order pick up. Need help figuring this out. Thanks in advance.


Posts: 705
Topics: 31
Kudos: 136
Solutions: 50
Registered: ‎02-08-2019

Re: Missing points

Hey, W1P30U7,


Thanks for reaching out to us on the Best Buy Forums! I love keeping track of my purchases by signing into my account, and I can understand your concern here as you are not seeing your purchase or points show in your history.


This can generally occur because you may have several My Best Buy accounts, or the purchase is already associated with an account. I'd like to take a closer look into this and see what our options are to report these points to the right account. So that I can get started, please send us a private message with your full name, email, phone number, and order number.


Looking forward to hearing from you,



Meg|Social Media Specialist | Best Buy® Corporate
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