12-24-2020 10:04 AM
Hello - I have been having an issue with getting my reward points as well. I made a purchase on 11/20/20 online. I have not received my reward points as of yet. I tried to submit a form for the missing reward points but keep getting "an unexpected error". I tried to do a chat with someone to resolve the issue, and after 20 minutes no resolution besides being told to call the support number. Anyone know why the form doesn't work and what can I do to correct this?
12-27-2020 11:42 AM
Hello, crawfo109, and welcome to our online community!
Thank you for posting on our forum for support. We definitely wouldn't want you to miss out on any points or potential rewards, so I'm glad you reached out to us for help. I'd like the chance to review your account in our system and see what might be going on.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.