Add Product

Search Results:

Reply
Highlighted
Regular Member
Posts: 31
Registered: ‎01-21-2013
Accepted Solution

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

How log after montly statement closeout do points actually show up at BB.com? Will it list the points as a CC award?

Highlighted
Posts: 518
Topics: 38
Kudos: 72
Solutions: 23
Registered: ‎07-23-2018

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Hi there, ETP.

 

Thanks for reaching out! I hope you’ve been enjoying the day so far. It is always nice to hear from our My Best Buy members, and I’d like to thank you for your patronage! I would be happy to share some insight that may help.

 

As you can see here, points for purchases made outside Best Buy with a My Best Buy Visa post monthly, based loosely on the credit card statement cycle. You should see these points labeled as "Outside Spend." If we can assist by reviewing your account, please send a Private Message. For verification purposes, we would need to confirm your full name, email address, and telephone number.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 31
Registered: ‎01-21-2013

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Excellent link! However two categories may not be covered. I noticed gas was 3% and dining and groceries were 2%. Will these post separately since all I see is the 1% for this billing cycle so far. And if I get $30 for spending a certain amount on purchases during a certain time frame is this an additional amount over the 1% etc? Many thanks, ETP PS/never got an email on your response/need to check my settings again.
Highlighted
Posts: 518
Topics: 38
Kudos: 72
Solutions: 23
Registered: ‎07-23-2018

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Hi again, ETP.

 

We want to be sure you have a clear understanding of how these points are calculated. Your Private Message has been received. Once I’ve had a chance to review your account details, I will reply there with an update.

 

Sincerely

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 31
Registered: ‎01-21-2013

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Looks like everything posted as advertised. The season long deal until 31 Dec 2020 may not post until Jan 2021.

 

Many thanks,

 

ETP

Highlighted
Regular Member
Posts: 31
Registered: ‎01-21-2013

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Also all my notifications are going to the spam folder so I trying to resolve this issue on my end.

Highlighted
Posts: 8,570
Topics: 359
Kudos: 189
Blog Posts: 0
Solutions: 537
Registered: ‎10-10-2012

Re: Missing Usual Monthly Points from My Best Buy Visa Credit Card on Outside Best Buy Purchases

Glad to hear it!  You might want to try adding BestBuyInfo@emailinfo.bestbuy.com to your contacts list, and let us know if you have any other questions.

 

Have a great day!

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!