Points, Policies & Certificates

[Kbkidsdaycare]

I’m missing points too since sept
I’ve been calling and no one knows how to fix and they keep transferring me

[Kbkidsdaycare]

I haven't been getting points in my rewards account from my Best Buy Visa card spending for outside of Best Buy purchases since sept 28,2019

i keep calling and no one knows how to fix it 

[AndrewB-BBY Social Media Specialist]

Good afternoon, Kbkidsdaycare,

Welcome to our community forums. I appreciate you reaching out to us to let us know about your experience with your My Best Buy credit card.  Getting points for purchases made outside of Best Buy is one of the many great benefits and I would be glad to see how I may be able to help.

It's strange to hear that you've been trying to get assistance with this for so long. Generally, these points will post on a monthly basis based on your credit card statement cycle. I'd like to review your case history to see what steps previous agents have taken as well as explore what options may be available at this time.

I'll need to collect a bit more information in order to do so and will be sending you a private message shortly. You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen.

[Kbkidsdaycare]

I meant sept 2020 sorry

[AndrewB-BBY Social Media Specialist]

Hi there, Kbkidsdaycare,

Thank you for following up with me and clarifying that.

I received your latest private message and will be following up with your shortly with a private message. As a reminder, you can check your inbox by clicking on the orange envelope in the top right corner of your screen.

Regards,