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Posts: 1
Registered: ‎11-27-2018

Re: Missing Points

I have the same problem were I cannot report missing points in Texas.  The missing point tool wants to use the prefix BBY01-

 

My order is said to be invalid because it starts with BBYTX

 

It looks like some of these posts are old.  Why has this not been fixed online? 

Can anyone help?  

Posts: 10,784
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Registered: ‎01-03-2013

Re: Missing Points

Hi there gclestage, 

 

Welcome to the forum and thank you for shopping with us! Shopping online is much easier for many, especially when logged into BestBuy.com. When logged in, your My Best Buy membership should be automatically attached.

For various reasons, one may occasionally checkout as a guest and need to add their purchase to their membership later. For orders fulfilled in the Texas area, you may encounter an order number that begins with "BBYTX-" rather than our usual "BBY01-" which can throw some people off a bit as our Report Missing Points tool doesn't always like to accept these order numbers. I would be happy to look further into this with you, so please keep an eye on your inbox in the top right corner for my message. 


Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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