06-08-2021 11:40 AM
I rec'd this same promo & made the charge accordingly. We're past the 5 week mark now & the reward certificate has still not shown up. The last several promos the certificates have come thru really quickly. Can you advise what the delay is with this promo?
06-08-2021 12:51 PM
Thanks for reaching back out on our forum for support. I'm thrilled you received this promo, and I'm sure you've been looking forward to seeing your $10 certificate. I hate to hear you're still waiting on that to post to your account, and I'd like the chance to look into this.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,