12-03-2020 11:05 AM
Hey there, agauldi1,
Welcome to our Best Buy forum community; we appreciate you taking the time to register for a forum account to share this concern with us. Having a promotion where you can receive 10% back in reward points is meant to be a time of excitement, so it hurts me to learn your experience wasn't the stress-free transaction we had planned. While I wish things had gone differently, I'm glad you took the time to share this with us.
Meg is currently unavailable, but I'll track down your Private Message so you can get support with this faster!
Talk to you there soon!