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Posts: 2
Registered: ‎10-19-2022

Re: Lost 2FA/MFA Access - Can't Login - Chat and 1-888-BESTBUY Are No Help - Help!

I, too, have the same problem.  call this 1888 and they transfer me ... re-route it me.  made me create duplicate account to merge my account - none of it seem to work.  escalated the ticket to higher up and never got contacted.  BestBuy what are you doing?  I can't believe you made your customer goes through a lot of grief just to reset MFA. You need train your employee.   STILL Not yet resolved

Posts: 90
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Registered: ‎11-08-2021

Re: Lost 2FA/MFA Access - Can't Login - Chat and 1-888-BESTBUY Are No Help - Help!

Good Afternoon, alki515.

 

Welcome to the Best Buy Community Forums. I certainly understand how you are feeling after having issues accessing your My Best Buy account following an issue with multi-factor authentication, and not finding the support you need to get this resolved. I would be happy to look further into this on your behalf. Please feel free to send me a private message with your full name, phone number, and email address.

 

Kindest regards,

^Bobby

Bobby|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-19-2022

Re: Lost 2FA/MFA Access - Can't Login - Chat and 1-888-BESTBUY Are No Help - Help!

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