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Posts: 6
Registered: ‎03-19-2019
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Re: Issue placing orders using reward certificates

I tried placing an order last night with my $100 rewards certificate. It shows up on checkout with a button that I pressed. The only thing is......my total was $82.66. It gave an error and said that the amount exceeds what is there. I called about it and was explained that unless I paid for items that was $100 or more before taxes....then I could not use my $100 reward certificate for just $82.66. 

 

Is there a reason why I cannot just use rewards like I do a Gift Card? I mean......we did earn those points after all and should be able to use it however we choose to, but Best Buy is really making things difficult for loyal customers for not every order is gonna be exact. It will usually be under. At least in my case.

 

There should be a change that makes certificates this way. Let me use the amount I need and use it for a future purchase. Is that really so hard to do? Either that or make it like Amazon does. Let us gather the points, put how much money balance that would translate into money and then when we check out items and start to pay......we can use the points automatically, no matter the cost amount of being under the rewards amount and then the points don't need to be issued (really dumb idea by-the-way) and the points can stay in there without worry that they will expire. 

 

 

Posts: 558
Topics: 21
Kudos: 173
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Registered: ‎11-30-2015

Re: Issue placing orders using reward certificates

Hello, Obitwan7,

Thanks for sharing your thoughts with us. My understanding is that it is that your pre-tax total would need to meet or be greater than the value of the certificate you are trying to redeem. While My Best Buy certificates are accepted as a form of payment with Best Buy, they do not have any monetary value, so we are unable to provide change. My Best Buy Elite and Elite Plus members do have the option to bank points. My Best Buy Core members can choose to have points automatically issued in $5, $10, or $20 allotments. The system will always issue the largest cert amount possible for available points. Promotional certificates, certificates issued due to a tier change or account inactivity may be issued as a single certificate.

 

Helpful Links:
My Best Buy™ Program Terms

My Best Buy™ Benefits by Membership Level

My Best Buy™ Tier Expiration FAQ

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-19-2019

Re: Issue placing orders using reward certificates

I understand that points have no montary value, but how is it that Amazon has points and I can use my points any way I like? I am comparing Apples to Apples here too. If I use my credit card and bank points at Amazon, I can use those points any way I wish. No matter the amount. Those points at Amazon have no value, other than at Amazon.com.

Now enter Best Buy. I bank points (pretty much the same way, only by purchasing with any credit card or the Best Buy card) and then when points hit a certain amount, I can issue a reward certificate, but then I am stifled by using it any way I wish to for any amount. It shouldn't matter. I understand that rules are different, but it shouldn't be. Hope that makes sense.
Posts: 558
Topics: 21
Kudos: 173
Solutions: 36
Registered: ‎11-30-2015

Re: Issue placing orders using reward certificates

Obitwan7,

We would not be able to provide you with an option that is not under the Terms and Conditions of the My Best Buy program, however, if you are an Elite or Elite Plus member, you should have the option to bank any points that you are earning. If your points are banking, you should be able to decide when certificates are issued, and for what value. If you are not banking, you may not be able to choose the value of your certificates, particularly if they are set to automatically issue.

 

If you have any ideas on changes that you would like to see with the My Best Buy program, you're welcome to share them with us on Best Buy IdeaX

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-19-2019

Re: Issue placing orders using reward certificates

I am an Elite plus member. I can bank the points and issue the certificates at will. What I'm saying is I had 5000+ points, but the highest you can issue a reward certificate is $100. I issued the $100 and printed it out from my printer. I went online to make a purchase and saw that button for the $100 certificate. It was my very first time using the reward certificate online, but upon clicking on it......it said I could not use it, because the $82.66 is not enough. <br><br>Even when I spoke to a rep over-the-phone.....they said that there is nothing in writing stating that you must be equal or exceed the certificate amount. So, in essence, we must find out the hard way. <br><br>As far as I'm concerned, you reps just stating that it cannot be changed is a total lie IMHO. You guys decided to change policies awhile back and when it changed, your customers had to pay the price. I'm talking about getting points for purchases and now we have to choose on 18 months or whatever financing only or get the points only. We used to get both. So, you see. Changes can be made, but only if Best Buy deems it worthy enough.<br><br>I see absolutely no reason why you guys cannot be like Amazon with your points. Best Buy can do it easily. Like I said though. Best Buy chooses not to, because why should they? Best Buy forces their customers to spend their certificates (their way) and since nothing will land on the exact price of any certificate issued, well......it doesn't hurt that they will spend those extra actual money to complete the transaction. <br><br>You can call it any way you want Fey-BBY, but the bottom line is Best Buy wants a profit and I feel it's pretty shady to make me spend over the amount when all I want to do is do something quick and easy. I put in a suggestion and I bet it lands on deaf ears.
Posts: 558
Topics: 21
Kudos: 173
Solutions: 36
Registered: ‎11-30-2015

Re: Issue placing orders using reward certificates

Obitwan7,

Thank you for sharing your feedback with me, and for your loyalty to Best Buy. The items you are asking about are specifically addressed in the My Best Buy Program Terms. All participants in the My Best Buy program are subject to the same terms of use for the program. Enrolling in and using the program, you are accepting the terms and conditions of the program. In regards to certificates, the terms state:

 

"Reward certificates are coupons for discounts off future purchases at Participating Properties and may be redeemed only for a discount off purchase amounts equal to or greater than the sum of the reward certificate(s) presented for redemption, excluding "Non-Qualifying Redemptions" (see below). Reward certificates are not transferable and may be used only by the member to whom issued. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Unless noted otherwise on the reward certificate, each reward certificate will expire 60 days from the issuance date. Reward certificates have no cash value and no change will be given for reward certificate redemption. Reward certificates may be used only once. Reward certificates expire at 11:59 p.m. CT on the expiration date shown on the reward certificate."

 

While I can appreciate that you may have been unaware of these terms when you selected the amount to issue your certificate in, as this is how the program terms are currently stated, we may be unable to provide you with a different outcome in regards to your current situation. I believe that choosing between promotional financing and receiving points has also been a part of the program terms for several years. I would recommend taking care when choosing your certificate values in the future, particularly if you have an idea in mind of what you would like to purchase. You're always welcome to visit the program terms online or reach out to us if you have a question prior to issuing or redeeming your certificates.


Ideas submitted to Best Buy IdeaX are not only monitored and responded to by moderators and members of our online community, but they are also monitored by our internal business teams. This is one of many ways we review program, product, and processing ideas from our customers and employees. I think your idea of re-issuing points back for unused portions of redeemed certificates is an interesting one to consider. We really do appreciate your feedback about this.
 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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