Points, Policies & Certificates

[keislij]

This is happening to me as well. I've PM'ed two mods with no response. Super frustrating!

[hockeycanuckjc Community Veteran]

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@keislij wrote:
This is happening to me as well. I've PM'ed two mods with no response. Super frustrating!

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These forums are not meant for immediate assistance. If you have not already I would continue to work with phone and or chat support to work within a resolution.

[AndrewB-BBY Social Media Specialist]

Good afternoon, keislij,

Welcome to our community forums. I appreciate you taking the time to reach out to us regarding your My Best Buy account. I do almost all of my shopping online and know that if I were facing a similar issue, I would want to get this fixed as quickly as possible. I would be glad to see what options I have to assist you moving forward.

I do see that you've sent another moderator more information regarding your account. Please allow me a few moments to review this, I'll be sending you a private message in response shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

I look forward to further assisting you!