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Posts: 1
Registered: ‎11-09-2017

Re: Gift certificate not showing up.

Hi I am having the same issue. I redeemed my $30 certificate today and it is not showing up on my account.. Which I also realized I had an extra $5 which never showed up on my account and though it was a mistake but apparently it is a glitch and never tied it to my account.. I am trying to purchase a Black Friday special and only have till Saturday! This is so frustrating!!
Posts: 11,471
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Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello Jrodriguez477 - 

Welcome to the forum and thank you for reaching out regarding your certificates! It would be incredibly frustrating to redeem some points for a certificate, but not see the certificate on your end. After all, redeeming certificates is one of the most exciting parts of our My Best Buy program! 

Using the details you shared, everything appears correctly on my end as I see the $30 certificate available. It's possible it simply needed time to process and reflect. As for the $5 certificate, I see that you already redeemed this, though your certificate total hasn't updated to reflect as such and I apologize for any confusion this experience may have caused.

 

We are currently aware of an issue with our certificate display showing incorrect totals. Please know that our support teams are looking into this. You should feel welcome to keep an eye on your account for any updates.

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 11,471
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Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hi there Jrodriguez477 - 

I hope you are doing well! Please know that our support teams are still looking into the display issue I mentioned in my original post. I'll be sure to touch base with you next Monday if I have no further news before then. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello Jrodiguez477 - 

Thank you for your continued patience! Our support teams are continuing to look into the display issue with the certificate balance. I'll be sure to follow up with you next Monday again if I don't have any updates sooner. 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hi there Jrodriguez477 - 

I hope you are doing well and have enjoyed the sales we've had over the last weekend and will have available today! It looks like your account is still reflecting the $5 certificate you've already redeemed, but please know our teams are still working on this display issue. You may view current certificates during checkout though. I'll be sure to follow up with you next Monday if no further information is available in the coming week. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello Jrodriguez477 - 

Thank you for your continued patience! Please know our teams are still working on this issue, but I wanted to touch base with you. I'll be sure to follow up with you next Monday if I don't have any further information to share sooner. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
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Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello again Jrodriguez477

 

Please know our support teams are still working on the display issue affecting certificate balances. I'll be sure to follow up with you next Monday. 

Thank you for your continued patience! 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
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Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Good afternoon Jrodriguez477 - 

I hope you are doing well and have some fantastic holiday plans in place for this coming weekend. Please know that our teams are still working on this display issue. As Monday is a holiday, I'll be sure to touch base with you again next Tuesday. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello Jrodriguez477 - 

I hope you had a lovely holiday weekend! As our support teams are continuing to work towards a resolution with this display issue, I'll be sure to follow up with you next Tuesday. 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,471
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Gift certificate not showing up.

Hello again Jrodriguez477 - 

 

Happy New Year! While I don't have any news for you, I wanted to let you know our support teams are continuing to work on this certificate balance display issue. You may still see your available certificates during checkout on the payment page. I'll be sure to follow up with you again next Tuesday with another update. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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