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Posts: 1
Registered: ‎12-02-2018
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Re: Fraud under my Name

[ Edited ]

I just had the same issue with someone using my account to redeem giftcard in person.


BestBuy hacking seems to be widespread and long.  I've removed all my payment accounts.


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Posts: 11,210
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Registered: ‎01-03-2013

Re: Fraud under my Name

Hi there chimneysweep - 


Welcome to the forum, though I wish it were under better circumstances. Finding your My Best Buy rewards have been redeemed without your authorization can be a disconcerting experience indeed, so I'm glad you've reached out for assistance. 

With rewards of many different loyalty accounts not having any actual cash value, they are becoming quite a popular option for those with ill-intent. If you haven't already, I would strongly encourage you to change your password along with your email account password. This should help secure your account. 

I would be happy to review this further with you, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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