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New Member
Posts: 3
Registered: ‎05-20-2021

Re: Forced to Change Password Every Time I Log In

Hi, I am having this exact same issue.

 

Please help me resolve! Every time I try to go to the site I can't log in and it forces me to reset my password. 

Posts: 2
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Registered: ‎10-19-2020

Re: Forced to Change Password Every Time I Log In

Hey there, dngaster,

 

Thank you for taking the time to reach out to us here on the Best Buy community forums. I am constantly making purchases on the Best Buy site and, I can imagine how frustrating it would be to require a new password every time I would try and log in. Thanks for letting us know about this and I would be glad to see how I can assist here.

 

I have a few questions about how are accessing our website. Which Internet browser are you using? Is it's default language set to English? Do you use a VPN or ad-blocker when visiting our website?

 

We do also have some troubleshooting steps that we recommend here. Have you been able to try these? If so, please let me know so I can continue to look into this further for you.

Mark|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-20-2021

Re: Forced to Change Password Every Time I Log In

I have tried these troubleshooting steps. I am not using any VPN, just my home computer and no ad blocker.

Is it possible to look into my account and see what is going on?

 

Would be awesome, thanks!

Posts: 2
Topics: 0
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Registered: ‎10-19-2020

Re: Forced to Change Password Every Time I Log In

I would be happy to assist here, dngaster. Thank you for clarifying that information for me.

Could you please send me a Private Message and verify your full name, phone number, and email address so I can proceed to see what is possible here?

 

Mark|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!