10-28-2022 07:43 AM
10-28-2022 11:43 AM
Welcome to our Forum. I hate to hear about the issues you're running into when logging into an account. We definitely want to make sure you're able to earn rewards and make purchases with a My Best Buy account, so I'm happy to do what I can to assist. Here are a few articles that may help:
If you're still unable to create an account or log in after reviewing these, please send me a private message including your full name, email, and phone number so I can look into this further. You can find the blue option to message me to the right of my name below.
All the best,
10-28-2022 11:52 AM
Cross posting from another thread for same issue:
Having same issue. Have had this on and off for like last two years and every time I open a support request I get treated like I'm an idiot who can't type (seriously, Best Buy's chat support has become absolutely terrible in recent years, the number of times I get told after a 30 minute chat I have to call in to actually get help is absurd).
Yesterday was forced to reset my password. Today it says password is invalid. If i try to set it to the same password I set yesterday it says I can't reuse an old password (confirming it was set). This keeps forcing me to keep changing my password which is actually a security problem (people forced to constantly change their password tend to set easier passwords to remember which is why NIST changed their recommnedation for password resets from 60 > 180 days).
Today I went to log in on the app > had to change password. Then tried to immediately log into the website with same password and was told it was incorrect. Went to a different page in the app > got forced to sign in again > app pushes me directly into password reset flow again.
So now I literally can't log into Best Buy (or even navigate pages within my account) without a password reset every. single. time.
Best Buy needs to sort this issue out. Having to reset my password every time I want to check on an order / checkout / view anything in my account is, to put it nicely, a completely broken login/authentication workflow.