12-28-2020 05:07 PM
I am having similar issues. I have tried different emails and phone numbers, I have tried to use the reset the password but there is no account associated with the email, I tried using an incognito tab as well as clearing the browsing history, and I downloaded the app and was still unable to create an account.
12-29-2020 11:25 AM
Thanks for joining our online community and posting to our forum, although I hate to hear you may be having issues creating a My Best Buy account. We definitely want to see you enrolled in our program and earning rewards for your purchases! Are you using a non-English browser? Sometimes that can create an issue.
Please send me a private message including your full name, email, mailing address, and phone number so I can take a closer look at this in our system. You can find the blue option to do so to the right of my name below.