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Posts: 1
Registered: ‎12-28-2020

Re: Cannot create account

I am having similar issues. I have tried different emails and phone numbers, I have tried to use the reset the password but there is no account associated with the email, I tried using an incognito tab as well as clearing the browsing history, and I downloaded the app and was still unable to create an account. 

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Cannot create account

Hey, izamora!


Thanks for joining our online community and posting to our forum, although I hate to hear you may be having issues creating a My Best Buy account. We definitely want to see you enrolled in our program and earning rewards for your purchases! Are you using a non-English browser? Sometimes that can create an issue.


Please send me a private message including your full name, email, mailing address, and phone number so I can take a closer look at this in our system. You can find the blue option to do so to the right of my name below.


Allison|Social Media Specialist | Best Buy® Corporate
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