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New Member
Posts: 2
Registered: ‎08-10-2020

Re: Cannot create account

Would you mind helping me out with the same issue? I've attempted different numbers, and my email isn't in use currently, yet I'm constantly getting an error while trying to sign up
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Cannot create account

Hello, Odscot, and welcome to our online community!


Thanks for reaching out to us on the forum for support. It's great to hear that you want to create a My Best Buy account and take advantage of all the awesome perks and rewards our program has to offer. We definitely don't want you to miss out on this, and I'd be happy to help you troubleshoot what might be going on here.


Can you please explain what kind of error you are seeing? Also, have you tried using different browsers and disabling ad blockers or a VPN that may be active?


All the best,


Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎08-10-2020

Re: Cannot create account

Specifically, in the sign up page itself, after inputting all the info requested, I'm told "Something's not right, please review your information". Different numbers, ad blocker off, and no VPN active. I've tried through the BestBuy app as well with same message received
Posts: 8,743
Topics: 368
Kudos: 109
Blog Posts: 0
Solutions: 559
Registered: ‎10-10-2012

Re: Cannot create account

Hi, Odscot,


As long as the email address you are trying to use isn't already tied to an existing account and the phone number is U.S. based, then we should be able to get you setup with an account.  Please send us a private message here, with the details listed below, and we'll see what we can do to further assist. Smiley Happy



Phone #
Mailing address
Email address


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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